Our Integrated point of sale and card terminal solution, streamlines sales and offers super-low fees to save time and money for your business.
Our digital point of sale (ePOS) and card terminal solution comes packed with powerful features for all categories of independent retailers and small businesses
Add item details, images, prices, discounts and inventory levels in seconds via manual entry or batch uploads. Get sales reports and trends. Learn more.
Our ePOS comes integrated with the next generation Pax A920 Pro card machine, so you can focus on your customers while we deal with the integration. Learn more.
We've partnered with Worldpay, UK's leading payments company for merchant accounts and next working day settlements
Issue email or QR code receipts. Or add optional hardware from Star Micronics - printers and the mPOP bluetooth enabled cash drawer. Learn more.
Collect card details from customer over the phone and process them securely on the card terminal.
Launch your web-store in minutes and sell online, with CardAlpha's web-store builder (on a separate price plan). Learn more.
Step 1: Download our app CardAlpha on your smartphone or tablet device (Apple or Android device)
Step 2: Select “SIGN UP” and provide your basic details.
If you operate as a Limited Company, we will require few details about yourself and your business including address, beneficial owner details, director's details etc. The App automatically connects to Companies House database to extract all available information to save you the hassle of entering details.
You can also apply as a Sole Trader by selecting that option from within the App.
Step 3: Provide necessary financial details.
We will require your anticipated or actual card volumes per month, ticket size of a typical card transaction, your annual sales turnover, etc. We will also ask you to provide details of a bank account where card settlements can be made. We will use this account for setting up a direct debit instruction for the purchase of the card reader. We will share with you the details of the card reader to be purchased by you, the applicable price and also the price for processing card payments. This is based on the information shared by Worldpay, our partner who provides the merchant acquiring solution. You will be asked to enter bank account details twice for these both purposes, once for Worldpay, and the other for Go Cardless, for direct debits.
Step 4: Our payments processing partner, Worldpay, will verify your details for account approval.
Once all the above details are collected, we will pass on your application to Worldpay, which will perform underwriting and Anti Money Laundering checks against your application. They generally revert back within 48 hours with the status update. If your information is sufficient and valid, you will receive a contract from Worldpay. Kindly confirm this contract and upload your identity proof and residence proof as per their instructions.
Step 5: Sit back and relax. We will dispatch your card terminal to your business address.
Once you receive the terminal , you can start using the point of sale system, and the card reader to process sales transactions.
CardAlpha's integrated solution has two types of costs. The first is a monthly subscription currently set at £20+ VAT which takes into account a monthly rental for the card terminal, the software and PCs compliance. There is no fixed term contract, you just pay for each month of use, in advance.
The second type of cost streams are specified by Worldpay and relate to transaction charges for using scheme branded cards and are structured either as base rates or add-on rates for certain types of transactions. Worldpay also levies a monthly minimum service charge which "rounds up" the monthly bill for processing transactions unto £10, should the transaction charges for the month based on base rates not total unto £10.
The Pricings section on our website explains all costs in greater detail and when you apply for your account via the ePOS app, you will be provided with a list of these costs again on the App screen.
Step 1: Log-in to the ePOS app on your smartphone or tablet, using the log-in id and password you chose, when you signed up for CardAlpha.
Step 2: Add your store items to the ECR - electronic cash register within the app.
Add items to the electronic cash register (ECR) by keying in product descriptions, prices, VAT, product images, and inventory details or going to the Help section and requesting a batch upload file. The batch upload file allows you to upload many items at one go when you are building your product catalogue for the first time, and thereafter add additional items once you’ve built a product catalogue in the ePOS App.
Step 3: Using the Pax A920 card terminal and connecting to the ePOS App
Charge and Power-on:
Charge the card terminal for at least a couple of hours using the cable which comes with the terminal. Your device may have a paper strip wedged between the battery and the metal connectors to prevent discharge while storage. You may need to pull out this paper strip before charging the device. Start the card terminal by pressing the power key located on the right side of the device, as the LCD screen faces you.
WiFi connection:
Locate the wi-fi icon on the top right corner of the screen and tap it.Choose your wi-fi connection, enter your wi-fi password and check if the wi-fi connection is securely established.
Establishing a link between ePOS App and card terminal:
On the card terminal screen, choose the CardAlpha app (which also has the CardAlpha logo to its left) and enter the same CardAlpha login-id and password, that you use, while logging-into the ePOS app on your smartphone or tablet device.Once you've logged-in successfully, the CardAlpha link app establishes an electronic connection between your ePOS app and the card terminal, and you can now start accepting payments.While taking payments through the day, you need to stay logged-in, into the CardAlpha link app.Occasionally the card terminal may go into a power saving mode, just tap the LCD screen to bring it back into active state. If for some reason, the CardAlpha link app is shown in a "dis-connected state" on the card terminal, try logging back into the App.
Step 1: Log-in to the ePOS app and select the "help" menu.
Step 2: Select the "Employee management" sub-menu.
On the top right corner, you will see an "invite user" option. Use this option to provide an email address for the user, whereupon the user will receive an invitation email to open a sub-account. If no such email is received, a re-invite button (next to the delete account button) can be used to re-send the invitation email.
Step 3: Sub-user registration
The user will receive an email with a link stating, “complete registration”. Once they select this link, they will be taken to a page where they will need to enter their phone number, and enter an OTP (one time passcode) which will be sent via a SMS message. They will then be asked to create a password.
This concludes the sub-account registration process, and the employee can log-in using their email address and password, as a registered user. The employee can use the App for most functions, similar to the main account holder, however they will not be able to issue refunds for security reasons. All Refunds will need to be initiated by the main account holder.
Retail price per unit (ppu) : This is the original list price of the SKU item before any VAT or discounts.
Item level discount % or ID%: This is a percentage discount applicable to the retail price of an item.
Basket level discount % or BD%: It is the percentage discount applied to all items within a shopping basket. If an item discount is already available, the BD% will be applied together with the ID% to determine the final applicable discount.
Net price: It is the Retail price per unit (ppu) less any applicable discounts, multiplied by Quantity.
VAT %: This is the applicable VAT %, with the VAT % amount based on what has been supplied by the user while setting up the item on the catalogue.
Gross price: This is the Net price plus applicable VAT. This is the transaction price which is charged to the Cardholder.
We round off any list price, discounts applied and VAT amounts to the nearest penny. If the fraction of the penny is 0.5 or more, we round up to the next whole penny. If the fraction of the penny is below 0.5, we round below. With this rule, if any amount is 45.666, we will treat the rounded-off amount as 45.67. If on the other hand, the amount is 45.454, we will treat the rounded-off amount as 45.45.
For any questions or issues relating to the Point of Sale solution (the ePOS app) or the card reader you can contact us using the Chat option on the ePOS app. You can also email us at admin@cardalpha.com.
For any service issues related to card payments, settlements, refunds, fee applied on card payments, chargebacks and any other queries related to your Worldpay merchant card processing account, you will need to contact Worldpay directly at +44 345 761 6263 or use the Worldpay Dashboard portal and chat with the Helpdesk.
CardAlpha is a financial technology company based in London. CardAlpha's ePOS App converts a small business owner's tablet or smartphone device into a powerful electronic cash register featuring a product catalogue with item description, prices, discounts, inventory tracking and digital receipts.
The App is integrated with a card reader and tracks cash sales and processes card transactions directly from the cash register, making it a powerful accessory for day - to - day sales management.